I find myself debating with people about the business relevance of New Media tools. For the last two years (and probably for the next two years) I have dealt with sceptics who question the validity of blogs, podcasts, wiki’s, forums and online social networks (LinkedIn) as a viable communication medium.
Lately I have been fielding the same questions about communities like Twitter, Ning and Second Life. In my last post I wrote about the problems with e-mail: The channel is clogged.
The same problem exists with radio, TV, newspapers, magazines, junk mail, spam, and telephone marketers. The channels are clogged. When users no longer find a particular channel useful will they use less channels? No, they will find or make new channels.
This is what Twitter, Second Life, MySpace, blogs, etc, are: new channels of communication. Ironically, this is what TV, radio and the printed press started off as: channels of communication. Then people started asking what the business application was. Now these channels are so clogged with ‘business applications’ (ie marketing) that we have to find new channels of communication in order to talk to each other.
In a previous post I talked about what New Media could learn from the “demise” of old media. My recommendation to Marketers: Tread lightly, don’t yell, don’t interrupt, engage, add value, participate.
The same is happening in our workplace. We don’t have enough channels for the amount of information we have (and we haven’t seen anything yet). All of our old channels were designed in a different world; a world of limited information. This is why I blogged about the death of e-mail. As we have created more information we have crammed it in the same channels: e-mail, TV, radio, etc.
New Media is a channel, how we use it is what makes it powerful or just another annoyance.
Similar Posts:
- Who Killed E-Mail?
- Social Media Is Not A Back Channel
- Social Media Isn’t A Distraction It Is My Source Of Power
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